TRAINING FOR THE FUTURE
recently become more apparent that new employee training and ongoing
safety training is imperative for all employees despite the job
description or division of their employment.
After about two months of employment, a female employee hired into
the customer service division received a call from a customer in
his new home. The new employee decided to take her own defective
stepladder to the client’s home. Without any stepladder training,
she climbed up her own defective stepladder, fell off the ladder,
was injured, and proceeded to file a workers compensation claim.
The claim resulted in the following OSHA citation:
Citation 1 Item 1 Type of violation: GENERAL
Employer did not implement and maintain an
effective Injury Illness Prevention Program by failing to provide
training and instruction to all new employees.
Company failed to implement and maintain
its IIPP by not providing specific training and instruction to new
employees about the hazards associated with his work as a customer
service representative including the use of ladders.
3203. Injury Illness Prevention Program
a) Effective July 1, 1991, every employer shall establish, implement
and maintain an effective Injury Illness Prevention Program (Program),
the Program shall be in writing, and, shall, at a minimum
7) Provide training and instruction
b) To all new employees.
How do we ensure that each new employee receives safety training
on every hazardous exposure in every division of employment (even
though his/her job description may not propose that he/she will
be exposed to a certain hazard)?
Customer Service employees may or may not be permitted and or expected
to climb stepladders, as the case may be. Unfortunately, unforeseen
circumstances have often led, as in this case, to injury resulting
in an OSHA citation. It is clear from this scenario alone that safety
training must extend to all employees despite logical expectations
as to the types of hazardous conditions each employee may face.
Courage Safety Systems has created three new systems by which safety
training can be delivered. These new products will not only allow
for flexibility and convenience for the client, but also record
and provide to the client, documentation
as to date, name of employee and safety subject completed.
Courage Safety Systems has developed "Paycheck
Tailgate Talks", "Courage-Online"
safety training and "Tailgate
Trips" CD-Roms as means to providing supplemental
and assured safety training for all employees.